TERMS & CONDITIONS

Fat Wire Media Group - Terms and Conditions

1. Introduction

Welcome to Fat Wire Media Group (“we,” “us,” “our”), operating as Fat Wire Media, located at 1231 Pacific Blvd, Vancouver, BC, Canada V6Z 0E2. By engaging our services, you (“Client,” “you,” “your”) agree to the following Terms and Conditions. This agreement outlines the responsibilities, expectations, and obligations of both parties.

2. Scope of Work (SOW)

Before commencing any project, we will provide a detailed Scope of Work (SOW) that outlines the deliverables, timelines, and responsibilities. Both parties must agree to the SOW before the project begins. Any modifications to the SOW must be mutually agreed upon in writing.

3. Payment Terms

  • Deposit: A non-refundable deposit of at least 50% of the total project cost is required before work begins. This deposit signifies your acceptance of these Terms and Conditions.
  • Milestone Payment: An additional 25% of the total cost is due upon presentation of the initial design, including the theme and platform with your logo.
  • Final Payment: The remaining 25% is due once the domain, URL, company information, and location details have been uploaded. Final payment must be received before the site goes live.
  • Non-Refundable: Once the domain and theme have been uploaded, no refunds or cancellations are allowed. At this stage, significant time and resources have been invested in your project.

4. Client Responsibilities

  • Content Provision: You are responsible for providing all necessary content, including text, images, videos, descriptions, prices, and login information for payment systems (e.g., PayPal, Stripe, Square). This information must be sent to us via email, WhatsApp, or another text messaging platform. We do not accept photos of information; all data must be provided in a clear and legible format.
  • Communication: It is your responsibility to communicate any required changes or edits before we announce that the project is ready for final review. If further changes or edits are requested after this point, the project must be fully paid before any additional work is undertaken.
  • Timely Response: You must provide all requested materials and feedback within the agreed timelines. Failure to do so may result in additional charges for wasted time and resources.

5. Project Delivery and Final Review

  • Final Review: Once we notify you that the project is ready for final review, you must complete the review and inform us of any changes or edits. If no changes are requested, the project will be deemed complete.
  • Late Payment Fees: If the final payment is not made by the agreed deadline, we reserve the right to charge a daily late fee of $100 starting from the date we announce that the project is ready for final review.
  • Delivery of Final Product: You must provide a valid email address for the delivery of the final product. If you fail to do so, we are not responsible for delays, and late fees may apply.

6. Intellectual Property Rights

  • Ownership: Upon receipt of final payment, all intellectual property rights to the website or app will transfer to you. However, we reserve the right to showcase the project in our portfolio.
  • Licensing: Any third-party tools, plugins, or software used in your project may require ongoing licensing fees. It is your responsibility to maintain these licenses post-launch.

7. Post-Launch Support and Maintenance

  • Warranty Period: We offer a 30-day warranty period post-launch during which we will fix any bugs or issues that arise. After this period, additional support will be provided at an agreed-upon fee.
  • Ongoing Maintenance: We offer ongoing maintenance services, including updates and support, at an additional cost. This must be arranged under a separate agreement.

8. Confidentiality and Non-Disclosure

Both parties agree to keep all confidential information shared during the project private. This includes proprietary data, business strategies, and any other information deemed confidential by either party.

9. Cancellation and Termination

  • Cancellation: If you wish to cancel the project after work has commenced, a cancellation fee will apply, covering all work completed up to that point.
  • Termination: We reserve the right to terminate the agreement if you fail to meet your obligations, including timely payment and content provision. Upon termination, you will be billed for the outstanding balance and any additional fees due to lost wages or time.

10. Force Majeure

We are not liable for delays or failures to fulfill our obligations due to circumstances beyond our control, including natural disasters, pandemics, or significant technical failures.

11. Dispute Resolution

Any disputes arising from this agreement will be resolved through mandatory arbitration in British Columbia or Alberta, Canada. Both parties agree to submit to the arbitration body's rules and procedures.

12. Client Training and Handover

We will provide basic training on managing your website or app post-launch if requested. This service may incur additional charges.

13. Limitation of Liability

Our liability for any claim related to the services provided under this agreement is limited to the amount paid by you for the specific service in question.

14. Compliance with Canadian Law

This agreement is governed by the laws of Canada. Any legal action must be brought in the appropriate courts of British Columbia or Alberta, Canada.

15. Entire Agreement

This document constitutes the entire agreement between Fat Wire Media Group and the Client. Any amendments or modifications must be agreed upon in writing.

Final Thoughts

These Terms and Conditions are designed to protect both your interests and ours, ensuring transparency, clear communication, and mutual respect throughout the project. By making a deposit or any payment or signing a document written by Fat Wire Media Group, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Terms & Conditions